Privacy Policy

Effective Date: 15 May 2025

Last Updated: 15 May 2025

1. Introduction

PortfolioEnergy Consultancy B.V. i.o. ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website www.portfolioenergy.com or otherwise interact with us. It is intended to comply with:

  • The General Data Protection Regulation (GDPR) of the European Union
  • The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
  • The Australian Privacy Act 1988 and the Australian Privacy Principles (APPs)
  • The Texas privacy provisions including the Texas Data Privacy and Security Act (TDPSA)
  • The New York privacy provisions including the New York SHIELD Act (SHIELD)

2. Information We Collect

a) Personal Information:

  • Name, email address, phone number, mailing address, company name
  • Billing and payment details (if applicable)

b) Usage Data:

  • IP address, browser type, operating system, referring URLs, and pages viewed

c) Cookies and Tracking:

We use cookies and similar technologies to collect usage data. You can manage cookie preferences in your browser settings.

3. How We Use Your Information

We process your personal information for the following purposes:

  • To provide, operate, and maintain our services
  • To respond to your inquiries and provide customer support
  • To personalize and improve your user experience
  • To comply with legal obligations
  • To send newsletters or marketing materials (with consent, where required)

4. Legal Basis for Processing (EU)

If you are located in the European Union, we rely on the following legal bases to process your personal data:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Our legitimate interests (e.g. improving our services)

5. Your Rights

a) EU Residents (GDPR):

  • Access, correct, or delete your personal data
  • Withdraw consent at any time
  • Restrict or object to data processing
  • Data portability
  • Lodge a complaint with your local data protection authority

b) California Residents (CCPA/CPRA):

  • Know what personal information we collect and how we use it
  • Request deletion of your personal information
  • Opt out of the sale or sharing of personal information (we do not sell your data)
  • Non-discrimination for exercising your rights

c) Texas Residents (TDPSA):

  • Confirm whether your personal data is being processed
  • Access and obtain a copy of personal data
  • Correct inaccuracies in personal data
  • Delete personal data
  • Opt out of the sale or targeted advertising of personal data

d) Australian Residents:

  • Request access to your personal information
  • Correct your information
  • Complain about a privacy breach with the Office of the Australian Information Commissioner (OAIC)

e) New York Residents (SHIELD):

While New York law doesn't currently mandate consumer privacy rights, we voluntarily allow residents to:

  • Request access to your personal information
  • Correct your information or deletion of inaccurate data
  • Opt out of receiving promotional communications

6. Sharing Your Information

We may share your information with:

  • Service Providers for website hosting, analytics, and marketing
  • Legal Authorities when required by law
  • Business Partners in the case of a merger or acquisition

We do not sell personal information.

7. Data Transfers

If you are located outside of Australia, EU or US, your data may be transferred to and processed in countries that may not provide the same level of data protection. We ensure such transfers comply with legal requirements (e.g., Standard Contractual Clauses under the GDPR).

8. Data Security

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse.

9. Data Retention

We retain your personal information only as long as necessary for the purposes stated in this policy, or as required by law.

10. Cookies and Analytics

We use:

  • Essential Cookies – Necessary for basic website functionality
  • Analytics Cookies – To track usage patterns (e.g., Google Analytics)
  • Marketing Cookies – To provide relevant advertising (only with your consent)

You may adjust cookie preferences or disable cookies in your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such external sites.

12. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect data from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new version with an updated date.

14. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, contact us at:

PortfolioEnergy Consultancy B.V. i.o.

Email: info@portfolioenergy.com

Address: Maastricht and Utrecht in The Netherlands, Melbourne in Australia